Operations Dashboard
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Period:
Critical Open
—
Immediate action needed
Click to expand ▼
Total Open
—
Active tickets
Waiting Branch
—
Awaiting response
Closed This Month
—
Resolved & confirmed
Avg Resolution
—
days overall average
Critical Open Tickets
✕
| Ticket ID | Title | Branch | Department | Assignee | Age | Due |
|---|
Oldest Open Tickets
Issues open the longest — need attention
| Ticket | Branch | Assignee | Age | Priority |
|---|
New vs Closed by Department
Selected period vs previous period
| Department | New | Closed | Close rate | vs Prev |
|---|
Resolution & First Response Time per Person
Avg days to close (teal) · Avg first response time (orange) · Selected period in purple
Avg Resolution
—
Avg First Response
—
days overall
Workload by Assignee
Open tickets — current snapshot
| Person | Open | Critical | Overdue | Closed/month |
|---|
Issue Types by Department
Click to expand — all time counts
Open Tickets by Branch
Current open tickets per location